FASTag Rules for Double Toll-tax Deduction: Has excess money ever been deducted from your FASTag account? Or has payment been made from your account twice instead of once?
And you don’t know how to get back this extra deducted money. So we are going to tell you the complete method for this.
Nowadays, if you drive on the highway, then it has become very important to install Fastag. If your vehicle does not have Fastag, then you have to pay double the toll. In such a situation, now most of the people have got Fastag installed in their vehicles. Recently, NHAI has also implemented some new rules related to Fastag. Along with this, NHAI has also made the service of deducting money from Fastag faster. Despite all this, many people keep complaining about money being deducted from Fastag or extra money being deducted. So here we are going to tell you the complete way to get back the extra money deducted.
Many users have made such complaints
Sometimes some users complain that extra money was deducted from their Fastag without crossing the toll. Many such cases have come to light so far. Some users say that sometimes money is deducted twice from their Fastag instead of once. Because till now users know how to get this money back. So here we are telling you how you can get back the extra money deducted by you through just one call. To get back the extra money deducted, you have to follow the steps given below.
Extra money will be returned like this
1. After extra money is deducted from your Fastag account, you first have to call NHAI’s toll-free number 1033 and lodge a complaint.
2. After this, you will have to follow the instructions given by the authority on the call.
3. After this, your complaint will be accepted by the authority.
4. Now, on the basis of your complaint, the deducted money will be investigated.
5. If your information is correct, your extra deducted money will be refunded within 20 to 30 days.
Contact the bank that issued the Fastag
Apart from the NHAI toll-free number, you can also get back the extra money or excess money deducted from your Fastag account. For this, you will have to contact the bank that issued the Fastag. After your complaint, the bank employee can go to the official website of NPCI and register your complaint there. After this, if the complaint is found correct here also, the money will be returned to your Fastag account.
