FASTag : If wrong toll or excess toll has been deducted from your FASTag account, complain about it immediately. You will get a refund immediately. The government has implemented strict rules to make FASTag transparent and fair.
The National Highways Authority of India (NHAI) has taken strict action on cases of wrong deduction from FASTag wallet. According to the report, Indian Highways Management Company Limited (IHMCL) has imposed a fine of Rs 1 lakh per violation on toll operators in 250 such cases. After this strictness, there has been a 70% decline in cases of wrong deduction.
In India, around 30 crore transactions take place every month through FASTag, but despite this, IHMCL receives around 50 complaints on a monthly basis.
What is wrong FASTag deduction?
Wrong toll deduction through FASTag occurs when money is wrongly deducted from the FASTag account of the vehicle owner. There are several reasons why this can happen. These are:
Wrong Vehicle Identification – The system erroneously charges a vehicle that has not passed through the toll plaza.
Double Deduction – Vehicle charges are deducted twice for the same journey.
Wrong Toll Charges – Vehicle is charged more than the prescribed route or category.
Deduction without crossing toll – Money is deducted even if the vehicle does not pass through the toll plaza
These errors usually occur due to incorrect entries made by toll operators, system failure or technical flaws. Customers whose money has been deducted from their Fastag can lodge a complaint with IHMCL. They can get a refund.
How to get refund for wrong deduction from FASTag?
If wrong amount is deducted from your FASTag account then you can complain here.
Call: Contact helpline number 1033.
Email : Send mail to falsededuction@ihmcl.com.
After receiving the complaint, IHMCL investigates each case and if the wrong deduction is verified, the customer is immediately issued a refund. Apart from this, a fine of Rs 1 lakh is also imposed on the erring toll operator.
How to report error in FASTag?
If you notice a wrong FASTag deduction, report it to your bank or FASTag service provider as soon as possible. To lodge a complaint, you will have to provide the information given below.
Transaction ID
Date and time of deduction
Vehicle Number
for document support
This process can be completed by visiting the website of the bank or FASTag provider or by contacting the customer care.
Reasons for incorrect FASTag deduction
Wrong vehicle number entry : Mistake in manual entry by toll operator.
Technical Fault : Wrong or double deduction due to technical problem of toll plaza.
Incorrect FASTag status: Malfunction caused by faulty or incorrectly inserted FASTag.
Low balance in the account: Low balance may lead to system crashes and wrong deductions.
Multiple FASTags on same vehicle: If more than one FASTag is active on a vehicle, double deduction may occur.
